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Wisconsin county and tribal aging units can get transportation support and technical assistance by contacting GWAAR's transportation specialist, Carrie Porter.

The following resources are for county and tribal aging program staff.


Transportation Coordinating Committees: Connecting People, Connecting Communities June 2015

This guide include all you need to create, justify, revitalize and engage a transportation committee in your community.

TCC Webinar 7/16/2015 Recording - Lori Muzatko, Walworth Co., and Janine Dobson, Price County talk about their TCCs.

Addressing Elderly Mobility Issues in WI – CFIRE Survey Results

Planning for Transportation After Medical Services - American Medical Assn.
Brochure to help patients and caregivers talk to physicians about their transportation needs.

Transportation Primer - Terms and Basic Funding Information March 2015

Best Practices and Templates

Transportation Solutions for Caregivers - Easter Seals
A guide for adult day services but applicable to all programs--transportation basics, barriers, coordination, funding, training and more.

ADRC of the Lakeshore (Kewaunee/Manitowoc)
Volunteer Driver Handbook

Center for Independent Living of Western WI – New Freedom Volunteer Driver Program

Orientation Materials

Clark County
Program Example August 2012

Door County
Door-Tran Homepage
Program Example         

Eau Claire County
Program Example August 2012

Jefferson County
Volunteer Driver Handbook

Kenosha County
Kenosha County Site

Program Example August 2012

Namekagon Transit
Namekagon Transit Site

Program Example  

Portage County ADRC Volunteer Driver Program
Volunteer Job Description

Passenger Policies and Rights

Driver Policies and Rights

Coordination Planning: County Plans and Documents

Transportation Coordination Information including county coordination plans
Federal Coordination Initiative: Roads to Wellness
TCRP Report 101

A Toolkit for Rural Community Coordinated Transportation Services.

Costs & Benefits of Transportation

Cost Allocation Tool for Transportation 2015
Sharing the Cost of Human Services Transportation - TCRP Report 144
Cost Allocation: Transportation By the Numbers
Cost Allocation: A Learning Module from NCMM
Price Setting - Transit Pass Toolkit
TCRP Report 34
Economic impacts of Rural Public Transportation.
The Socio-Economic Benefits of Transit in Wisconsin-WisDOT
TCRP Report 91
Economic benefits of coordination. This is also a great idea book with case studies from existing coordinated efforts all across the country.

General Resources

Wisconsin Department of Transportation
Federal Transportation Administration
MAP-21: Moving Ahead for Progress

Federal Transit Administration, FTA surface transportation bill.
National Association of Area Agencies on Aging n4a
Transportation resources
National Center for Senior Transportation

National Center for Mobility Management

Small and Urban Rural Transit Center: SURTC

Online training and other resources.
AARP Driving Resource Center

WI Association of Mobility Managers (WAMM)

WI Rural & Paratransit Providers (WRAPP)

WI Urban & Rural Transit Association (WURTA)

Grants - State and Federal Funding

Specialized Transportation Assistance Programs (85.21, 85.215, 5310)
Grant Programs for Local Government

Medicaid Transportation Manager/Broker

Forward Health Update July 2013: Transition to MTM
MTM (Medical Transportation Management)
WI Department of Health Services, Non-Emergency Medical Transportation - NEMT Webpage
Nursing Homes Transportation for Medicaid residents:
ForwardHealth Online Handbook - Nursing Home non-emergency transportation 
2010 ForwardHealth Memo for Nursing Homes
Nursing Home Transportation Options and Methods for Reimbursement of MA Transportation  

Volunteer Driver Program Resources

Community Transportation Assn. of America List of Volunteer Program Resources
How to Do Electronic Driver License Checks: Public Abstract Request System
How to Establish Door-Through-Door Transportation Services for Seniors

List of Companies Providing Insurance for Volunteer Drivers - OCI
Volunteer Drivers Guide to Best Practices – Washington State
Volunteer Driver Program Turnkey Kit – Beverly Foundation
National Volunteer Transportation Center

Risk, Liability and Insurance

Risk and Liability
Liability and Immunity
Volunteer Driver Risks, Liabilities, and Insurance scroll down to transportation, expand volunteer driver risk arrow
Volunteer Programs: What’s the risk? (N4a Webinar)
Report: Risk, Liability, and Loss Experience of Volunteer Driver Services

Volunteer Driver Training Toolkit

Volunteer Driver Training Toolkit new page
Also good resources for paid driver training.

For more information about volunteer basics, visit (new page) the volunteerism page for professionals.