Are you reaching all populations in need of your services? There are an estimated 8 million LGBT (lesbian, gay, bisexual, and transgender) aging and disabled persons in the United States and the LGBT population aged 65+ is expected to double in size over the next several decades. Most LGBT older adults have experienced various forms of discrimination throughout their lives, and many are reluctant to openly identify themselves as LGBT when they need help. In addition, many have limited assistance and support from biological family members.
On July 10, 2012, the United States Department of Health and Human Services, Administration on Aging, issued new guidance on the definition of the term greatest social need in the Older Americans Act to include “individuals isolated due to sexual orientation or gender identity.” The federal Administration for Community Living—which works to keep older adults living as independently as possible—recently concluded that LGBT older adults are in need of targeted outreach for services.
To enable aging units to provide culturally-competent services to the LGBT population, we offer these pointers on where to find training and examples of aging and disability resource centers that have successfully implemented these culturally-competent services.
Education and Training
There are a variety of Web-based and in-person staff trainings available through the National Resource Center on LGBT Aging. The most popular training for aging units is “Improving Aging Services for LGBT Older Adults – Level 1 (4 hours).”
As another preliminary step, the documentary Gen Silent—the critically-acclaimed documentary from the film maker Stu Maddux—highlights six LGBT seniors—capturing their day-to-day lives, showing the effects of discrimination over a lifetime.
The following is available:
- Short video on why an agency should request a cultural competency training
- Short clip from Gen Silent (fear of hostile homecare workers)
- Practical guide to collecting data on sexual orientation and gender identity
- Practical guide to creating welcoming agencies
A tool intended to foster respect and provide an introduction to LGBT aging for long-term care and other aging service providers. The tool is divided into 6 modules, each approximately 10 minutes long. It is recommended that the modules be viewed in order and they do not need to be watched all at once.
Creating a trans-welcoming environment involves more than an agency checking off boxes on a cultural competency checklist. The webinar reviews key transgender-specific 2011 research data highlighting why transgender victims/survivors are hesitant to access services and how victim service agencies can begin to address these concerns through creating a more trans-accessible and respectful environment. Tangible and intangible practical details are discussed—including common components such as policies, paperwork, and procedures. Stories and examples emphasize the pros and cons of individual action steps, as well as best practices.
Like many minority groups, Lesbian, Gay, Bisexual, Transgender (LGBT) older adults have unique needs and barriers to accessing services which put them at greater risk for poor health outcomes and unmet long-term care needs. The ADRC formed a small workgroup during summer 2012 with the intention to improve competency in serving the LGBT population.
- In October 2012 they offered a staff training, which they found through the National Resource Center on LGBT Aging. The training is free for ADRC staff.
- Since that time, they have offered a community showing of Gen Silent, and have reviewed and updated various forms to create culturally-competent language.
- Resource kiosk in the lobby has specific LGBT resources, labeled with the rainbow flag.
- Recruited an LGBT community member to serve on the ADRC Board.
- Have a sign in their lobby and information on their Website that states what consumers can expect when visiting the ADRC that says:
- We will listen.
- We will treat you with courtesy and respect.
- We will provide fair and correct information.
- We will help you to understand and access services or programs for which you may be eligible.
- We will keep your personal information private.
- We will be welcoming to all of our customers regardless of age, race or ethnicity, religion, socio-economic status, nationality, ability, sexual orientation, gender identity or expression.
- We will respond to any complaint quickly and work to resolve it.
For more information, contact:
Helen Sampson, LCSW
Quality Specialist, ADRC of Kenosha County
“We began this journey with two primary goals in mind. First and foremost was to become a more inclusive and welcoming agency for the LGBT community. Second, and a by-product of the first, was to network and partner with both LGBT groups and long-term care entities, to promote a more inclusive and welcoming community as a whole. These are a few examples of steps taken to help us move toward this goal:
- Training: Provided culturally-competent trainings that enhanced staff awareness and understanding of the LGBT population (National Resource Center on LGBT Aging training).
- Internal Agency Systems: Review and explore changes to intake forms and added non-discriminatory statement to our Website.
- Networking/Outreach: Work with local open and affirming churches such as United Church of Christ and Unitarian Churches; ADRC presentations for local LGBT support groups; partner with groups such as UW-Green Bay Pride Center to promote and organize events that educate and build awareness around the LGBT population and the challenges with regard to long-term care needs (ADRC sponsored showing of critically-acclaimed film Gen Silent and follow-up training with local partners to discuss the film and challenges faced by the LGBT community).
What we learned is that it isn’t enough that our staff be culturally-competent. We need to be present and visible in the LGBT community so they see that we are warm and welcoming, open, and inclusive. We stand committed to working closely with the LBGT community, local agencies, and community members to help create a warm and welcoming atmosphere for all.”
Handouts and Placemats for Participants
Presentations and Handouts: 2014 Wisconsin Aging Network Conference
More could be added so check back soon. Recently added: A1, B2, and B6.
Available now: Thursday Morning Presentation, Friday Morning Presentation, A1, A2, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8/C8, C1, C2, C3, C4, C5, C6, C7, D1, D2, D4, D5, D6, E1, E2, E4, E5, E6, E7, and E8 (bolded).
Thursday Morning: Thinking Big About Aging
Speaker: LaRhae Knatterud
Friday Morning: The Role of the Aging Network in Long-Term Care
Speaker: Larry Polivka, Ph.D.
A1. Aging With Dignity: The Elder Economic Security Index
Presenters: Virginia Zerpa, Alzheimer’s Association of SE Wisconsin; Lorna Dilley, Milwaukee Succeeds, Greater Milwaukee Foundation
A3. Strengthening the Workplace: Embracing Cultural & Intergenerational Leadership Styles
Presenter: Gina Green-Harris, UW-Madison School of Medicine & Public Health, Wisconsin Alzheimer’s Institute
A5. Technology for Reading Independence for Persons With Low Visions
Presenter: Jean Kalscheur, Wisconsin Council of the Blind & Visually Impaired
A6. Collaboration to Develop Dementia-Friendly Communities
Presenters: Sue Konkel, ADRC of Jefferson County; Jan Zimmerman, Heritage Homes
A8. Using Process Improvements to Increase Revenue & Evaluate Daily Operations
Presenters: Kathryn Snell, Oshkosh Seniors Center; Chris Armstrong, Oshkosh Seniors Center
B1. Wisconsin’s Elder Population & Workforce
Presenter: Eric Grosso, Wisconsin DHS, Office on Aging
B2. Our Stories for Serving Hmong Elders
Presenters: Pang Moua, Marathon County Health Department; Va Thao, La Crosse County Aging Unit; Mor Yang, Wausau Area Hmong Mutual Association
B3. Educational Resources to Help Employers Support Working Caregivers
Presenters: Clifton Barber, UW-Madison & UW Cooperative Extension; Claire Culbertson, GWAAR; Jane Jensen, UW Cooperative Extension Family Living Programs, Sheboygan County; Kathleen Manny, Sheboygan County ADRC
Educational Resources to Help Employers Support Working Caregivers
B4. Financial Elder Abuse: Addressing Investment Fraud
Presenters: From the Wisconsin Department of Financial Institutions – Securities Division: Deborah Fabritz; Lindsay Fedler; James “Bo” Lackey
B5. Fighting Falls Effectively: State & Local Initiatives
Presenters: Trisha Bailkey, ADRC of Barron, Rusk, & Washburn Counties; Anne Hvizdak, Bureau of Aging & Disability Resources; Valeree Lecey, GWAAR
B6. Expand Your Reach: Online Resources for Alzheimer’s & Dementia Families
Presenters: Joan Litwitz, Alzheimer’s Association-Greater Wisconsin; Krista Scheel, Alzheimer’s Association-SE Wisconsin
B7. Tribal Opportunity in Building Long-Term Care Capacity
Presenters: Denise Pommer, Menominee Department of Aging and Long-Term Care; Lois Krizan, Menominee County Department of Human Services; Beth Wroblewski, Wisconsin DHS, Division of Long-Term Care
B8/C8. Think BIG, Think POWER (People Organizing & Working for Elder Rights)
Presenters: Tom Frazier, Wisconsin Aging Advocacy Network; Janet Zander, GWAAR; Esther Olson, Dane County Area Agency on Aging Board; Stephanie Sue Stein, Milwaukee County Department on Aging
C1. Intergenerational Connections: The Building Blocks for Strong Communities
Presenters: Sue Kelley, Shorewood Connects; Elizabeth Price, Shorewood Senior Resource Center
C2. Aging Well: A Model of Self-Management
Presenter: Randy Kohl, Milwaukee County Department on Aging
C4. Making Caregivers a Priority: Wisconsin’s Dementia Care System Redesign
Presenters: Kristen Felten, WI DHS, Office on Aging; Lynn Gall, WI DHS, Office on Aging; Lisa Wells, ADRC of Eau Claire County
C5. Enhancing Partnerships: Managed Care Organizations & Aging Programs
Presenters: Mark Hilliker, Community Care of Central Wisconsin; Jim Hodson, Milwaukee County Department of Family Care; Maria Ledger, Milwaukee County Department of Family Care
C6. Senior Center Accreditation
Presenter: Jill Kranz, Middleton Senior Center
Why Work Toward Accreditation and Helpful Hints
C7. The Wheels on the Bus Go Round & Round
Presenters: Leslie Fijalkiewicz, Barron County Office on Aging & ADRC of Barron County; Chris Hagen, ADRC of Barron County
D1. Establishing an Effective Advocacy Committee at the Local Level
Presenters: Tom Frazier, Wisconsin Aging Advocacy Network; Bob Haase, Milwaukee County Commission on Aging; Jon Janowski, Milwaukee County Department on Aging; Esther Olson, Dane County Area Agency on Aging Board; Janet Zander, GWAAR
D2. Aging, ADRCs, & the LGBT Community
Presenters: Sheri Mealy, ADRC of Brown County; Helen Sampson, ADRC of Kenosha County; Jim Sweeney, ADRC of Brown County
D3. Health Care Partnerships: A Great Prescription for Your Community
Presenters: Jill Renken, Wisconsin Institute for Healthy Aging/, GWAAR; Ashley Holly, Holy Family Memorial; Sherri Ohly, Wisconsin Institute for Healthy Aging; Harvey Padek, WIHA & GWAAR
D4. Nutrition Program Revitalization Task Force: If You Build It, Will They Come?
Presenters: Stephanie Arneberg, Washburn County Unit on Aging; Barbara Bauer, Florence County ADRC; Ronda James, ADRC of Central Wisconsin;
Sara Koenig, WI DHS, Office on Aging; Angela Velasquez, Area Agency on Aging of Dane County
D6. Generations: A Community Collaboration Approach to Support & Engage All Generations
Presenters: Marsha Vollbrecht, Aurora Health Care & Founder, Plymouth Intergenerational Coalition; Joann Wieland, Generations
D7. How AARP Wisconsin Engages & Motivates Members Through Social Media
Presenters: Jim Flaherty, AARP WI; Jessica Prell, AARP WI
D8. A Healthy Body in a Healthy Mind
Presenter: Jo Chern, The QiGong Center of South Central Wisconsin
E2. The Myths & Realities of Aging & Driving
Presenters: Bill Grosz, Sauk County Commission on Aging/ADRC; Joan Litwitz, Alzheimer’s Association, Greater WI Chapter; Steven Pazynski, Department of Motor Vehicles of Wisconsin; Carrie Porter, GWAAR
E3. The Role of the Aging Network in Long-Term Care
Presenter: Larry Polivka, The Claude Pepper Center
E4. Individual & Community Outcomes Related to Dementia Care Specialists in ADRCs
Presenters: Sue Konkel, ADRC of Jefferson County; Rhonda Lechner, WI Office for Resource Center Development; Misty Mogensen, ADRC of the North
E5. Diabetes Demographics & Dynamics: Addressing the Needs of the 25% of Older Adults With Diabetes
Presenters: Betsy Abramson, Wisconsin Institute for Healthy Aging; Faith Daumler, Aurora BayCare Medical Center; Pam Geis, Chronic Disease Prevention Unit, State of Wisconsin, Division of Public Health; Sherri Ohly, Wisconsin Institute for Healthy Aging
HLWD Fact Sheet
Ordering Free Resources
2014 National Diabetes Statistics Report
2011 Burden of Diabetes in WI Report
E6. 7 Nutritional Habits of Highly-Healthy Seniors
Presenter: Donna Weihofen, UW Hospitals & Clinics (retired)
E7. It’s All in the Messaging: Unlocking Your Program’s Success
Presenter: Stephanie Jung, Second Harvest Food Bank of Southern Wisconsin
E8. Better Health Literacy Means Better Health
Presenter: Steven W. Sparks, Health Literacy Wisconsin
2014 ElderAce Award Recipients
On September 12, 2014, the Greater Wisconsin Agency on Aging Resources presented ElderAce Awards to recognize achievement and commitment to excellence in aging.
Esther Olson, Board President, Area Agency on Aging of Dane County
Best Practice Award
Raymond Bohl, Program Assistant, WI Senior Employment Program, GWAAR
Carrie Esselman, Therapeutic Recreational Specialist, Valley VNA Senior Services
Debbie Paavola, Director, Waushara County Department of Aging Services
Denise Pommer, Director, Menominee Department of Aging and Long-Term Care
Organizational Excellence Award
Mary Wolf, Director, Lac Courte Oreilles Elderly and Disability Services
Special Service Award
Jane Deau, Director, Merrill Area Community Enrichment Center
2014 Wisconsin Aging Network Conference
Register now for the 2014 WI Aging Network Conference! The deadline for conference registration is Thursday, September 4, at 5 p.m. For those paying by check, use this fillable, printable form and mail to UW-La Crosse to the address indicated on the form.
Full Conference: $150
Thursday Only: $85
Friday Only: $85
Conference Cancellation Policy
Substitutions are allowed. Full refunds less a $30 processing fee will be given if requested by the end of the day on August 28. No refunds will be made thereafter. Cancellations must be submitted in writing to email@example.com.
Our 2014 Wisconsin Aging Network Conference will be held September 10-12, 2014, at the Kalahari Resort & Convention Center in Wisconsin Dells. The theme is Think Big! and conference focus areas will be healthy aging: mind, body, spirit; advocacy; diversity and inclusion in aging; leadership development; and turning challenges into opportunities.
Hosted by the Transitions of Care Statewide Steering Committee, this one-day event being held September 10 at the Kalahari is for professionals interested in information and strategies for developing care transitions partnerships in their communities.
Thanks to all who submitted nominations for the 2014 ElderAce Awards. The 2014 award winners will be announced at the Wisconsin Aging Network Conference September 12. We will also announce the winners here after the awards are presented so check back after the conference.
Check out the exhibit hall at the conference Thursday from 7:30 a.m. until 3:00 p.m. Then check back here for a virtual exhibit hall--to be added shortly after the conference.
- 50 Plus Newsmagazine
- AAA Wisconsin
- AARP Wisconsin
- Aging and Disability Professionals Association of Wisconsin
- AGIS Network, Inc.
- Agrace Hospice & Palliative Care
- Alzheimer's Association
- Board on Aging and Long-Term Care
- Bureau of Aging and Disability Resources
- CapTel Captioned Telephone
- Consumer Direct Wisconsin
- Creative Living Environments, LLC
- Foundations Counseling Center, Inc.
- Greater Wisconsin Agency on Aging Resources
- GT Independence
- Hoglund Bus Co., Inc.
- Home Health United
- Healthier WI Partnership Program: 100 Healthy, at-Risk Families Project
- IndependenceFirst Mobility Store
- J & B Medical Supply
- LE Phillips CDC - Corporate Guardianship Program
- Liturgical Publications
- Lori Knapp Companies
- Manitowoc Area Visitor & Convention Bureau
- MetaStar (WI Quality Improvement Organization)
- Milwaukee County Department on Aging
- MinuteMeals Wisconsin LLC
- Mom's Meals NourishCare
- St. Camillus Home Health Services
- TMG ICA - IRIS
- USDA Rural Development
- Walden University
- WI Association of Senior Centers
- WI Family Care Association
- WI Guardianship Support Center
- WI Institute for Healthy Aging
- WI Long-Term Care Workforce Alliance
- WI Personal Services Association (WPSA)
- WI Pooled and Community Trusts (WisPACT)
- WI Talking Book and Braille Library
- WI Women's Network
Kalahari Resort & Convention Center
1305 Kalahari Drive, Wisconsin Dells, WI 53965
The group rate is $70 for single, $99 for double, and $129 for triple/quad. When calling to make your reservations, please indicate that you want the room rates for the “2014 GWAAR Aging Network Conference” or booking ID 27561. While the room block was released Monday, August 11, the Kalahari will still honor the above rates.
A sleeping room block does not guarantee sleeping rooms will be next to each other. The deposit policy for individual reservations is one night (plus tax) at the time the reservation is made. Cancellation policy for individual reservations: 72 hours or more prior to arrival, to receive full refund less $25.00 processing fee. Less than 72 hours prior to scheduled arrival forfeits entire deposit.
For tax-exempt reservations, an S-211 form is required.
LaRhae Knatterud, Director of Aging Transformation with the Minnesota Department of Human Services, will break down big-picture thinking into practical steps you can take and apply to the problems we all confront in our work as aging service providers. She will share examples of successful—and not so successful—big-picture thinking and will leave you with valuable tools to help you innovate and think big about aging!
LaRhae's keynote address is made possible with the generous support of the Helen Bader Foundation.
Larry Polivka, Ph.D.
Dr. Larry Polivka, Executive Director of The Claude Pepper Center and Scholar-in-Residence with The Claude Pepper Foundation, Inc., will discuss the relationship between aging programs and health and long-term care systems and how aging programs should position themselves for the future.
Dr. Polivka’s keynote address is made possible with the generous support of the Milwaukee County Department on Aging.
WI Department of Health Services
Bureau of Aging & Disability Resources
Conference Planner: Anne Rodgers-Rhyme
Conference Advisory Committee Members:
- Betsy Abramson, WI Institute for Healthy Aging (WIHA)
- Jonette Arms, Milwaukee County Department on Aging
- Cheryl Batterman, Area Agency on Aging of Dane County
- Sarah Cowen, GWAAR - Operations Coordinator
- Marcia Hendrickson, WI Association of Senior Centers (WASC) / South Madison Coalition of the Elderly
- Wendell Holt, Great Lakes Inter-Tribal Council (GLITC)
- Julie Juranek, WI Association of Benefit Specialists (WABS) / Walworth County Department of Health and Human Services
- Bob Kellerman, GWAAR - Executive Director
- Sara Koenig, WI Department of Health Services, Division of Long-Term Care, Bureau of Aging and Disability Resources, Office on Aging
- Kris Krasnowski, GWAAR - Communications Coordinator
- Mike Lew, GWAAR Board Member
- Neal Minogue, WI Department of Health Services, Division of Long-Term Care, Office for Resource Center Development (ORCD)
- Deb Mould, GWAAR - Fiscal Manager
- Alice Page, WI Department of Health Services, Division of Long-Term Care, Bureau of Aging and Disability Resources, Office on Aging
- Michelle Pike, Aging and Disability Professionals Association of Wisconsin (ADPAW) / ADRC of Ozaukee County
- Anne Prince, WI Association of Nutrition Directors (WAND) / Walworth County Department of Health and Human Services
- Sarah Quale, Great Lakes Inter-Tribal Council (GLITC)
- John Schnabl, GWAAR - Older Americans Act Programs and Special Projects Manager
- Va Thao, GWAAR Advisory Council / La Crosse County Aging Office